Privacy Policy
Last Updated: February 2025
TechHelp Pro is committed to protecting your personal information and privacy. This policy explains how we collect, use, and safeguard your data when you use our computer support training services.
1. Information We Collect
Personal Information
We collect the following personal data when you interact with our services:
- Contact Information: Name, email address, phone number, postal address
- Educational Background: Previous experience, qualifications, learning objectives
- Payment Information: Billing details, transaction records (processed securely)
- Communication Data: Messages sent through contact forms, emails, phone calls
Technical Information
We automatically collect certain information when you visit our website:
- Usage Data: IP address, browser type, device information, pages visited
- Website Analytics: Time spent on site, click patterns, referral sources
- Cookie Data: Preferences and session information (see our Cookie Policy)
- Location Data: General geographic location based on IP address
How We Collect Information
- Contact forms and enrollment applications
- Email communications and phone conversations
- Website cookies and analytics tools
- Course registration and payment processing
- Student progress tracking during training
2. Legal Basis for Processing
We process your personal data based on the following legal grounds:
Consent
For marketing communications, newsletter subscriptions, and optional website features.
Contract Performance
To provide training services, process payments, and fulfill our educational obligations.
Legitimate Interest
For business operations, website analytics, and improving our training programs.
Legal Obligation
For tax records, regulatory compliance, and Cyprus educational authority requirements.
3. How We Use Your Information
Service Delivery
- Process course enrollment and registration
- Deliver training programs and educational materials
- Track student progress and provide feedback
- Issue certificates and completion records
- Provide technical support and assistance
Communication
- Respond to inquiries and support requests
- Send course updates and important notices
- Provide information about new training programs
- Send administrative communications about your enrollment
- Share relevant industry news and educational content
Business Operations
- Process payments and maintain financial records
- Analyze website usage to improve user experience
- Develop and enhance our training curriculum
- Comply with legal and regulatory requirements
- Prevent fraud and ensure website security
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
Service Providers
We work with trusted third-party service providers who assist in delivering our services, such as payment processors, email service providers, and website hosting companies. These providers are contractually obligated to protect your information.
Legal Requirements
We may disclose your information when required by law, regulation, or legal process, or to protect our rights, property, or safety, or that of others.
Business Transfers
In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction, subject to equivalent privacy protections.
5. Data Protection and Security
We implement comprehensive security measures to protect your personal information:
Encryption
All data transmission is encrypted using SSL/TLS protocols, and sensitive data is encrypted at rest.
Access Controls
Strict access controls ensure only authorized personnel can access personal information.
Secure Storage
Data is stored on secure servers with regular backups and monitoring systems.
Breach Response
We have procedures to detect, respond to, and notify about security breaches within 72 hours.
6. Data Retention
We retain your personal information for the following periods:
After the retention period expires, we securely delete or anonymize your personal information unless longer retention is required by law.
7. Your Privacy Rights
Under Cyprus and EU data protection laws, you have the following rights:
Right to Access
Request a copy of the personal data we hold about you.
Right to Rectification
Correct inaccurate or incomplete personal information.
Right to Erasure
Request deletion of your personal data in certain circumstances.
Right to Portability
Receive your data in a portable format or transfer it to another service.
Right to Object
Object to processing based on legitimate interests or for marketing purposes.
Right to Withdraw Consent
Withdraw consent for processing at any time.
How to Exercise Your Rights
To exercise any of these rights, please contact us at privacy@domain.com or use our contact form. We will respond to your request within 30 days.
You also have the right to lodge a complaint with the Cyprus Data Protection Commissioner if you believe we have not handled your personal data appropriately.
8. International Data Transfers
Your personal information may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place:
- Transfers to countries with an adequacy decision from the European Commission
- Standard Contractual Clauses approved by the European Commission
- Certification schemes and codes of conduct
- Binding corporate rules for multinational service providers
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by email (if you have provided your email address) or by posting a notice on our website. The updated policy will be effective when posted, and your continued use of our services constitutes acceptance of the changes.
Contact Information
If you have questions about this Privacy Policy or our data practices, please contact us:
TechHelp Pro
56 Diagorou Street, 1097 Nicosia, Cyprus
Email: privacy@domain.com
Phone: +357 22 847265
General Contact: Contact Form